Returns & Exchanges
Your satisfaction is our highest concern, so please take the time to familiarise yourself with the following refund & exchange conditions:
If you are unhappy with the size or fit of your item, simply return it to us within 7 days from the date of purchase. Use your original invoice number on the Return & Exchange PDF File (which we will send to you by email) and specify on the form your instructions.
We recommend that you email or phone us if you would like to exchange the same style for a different size. This way we can let you know exactly what is available and put it on hold for you.
Please Note: All items must be in new and unused condition, with all tags attached - This doesn't mean that you can't try the item on, rather that it cannot be 'worn'.
We will not issue a return or exchange unless the product/s are in a saleable condition upon return.
If your garment has been worn, is damaged or altered, you will not be refunded or offered the
exchange and it will be returned to you.
Damaged Goods
If you have received an item that is not what you ordered from our store, or is damaged in any
way, we are happy to return or exchange at no extra cost to you. Items that are returned or
exchanged because of change of mind or incorrect fit will incur extra postage charges.
Exchanges
PLEASE ENSURE that if you are sending an item back to be exchanged, that you include a Self Addressed Express Post Pack to send your new item back in. Your new item will not be sent out without this.
Refunds
We will refund 95% of the purchase amount. (There is a 5% surcharge to cover the double up in credit card transaction fees)
Credit Notes
We will issue a credit note for 100% of the purchase amount.
Click here to download The Shanti Butterfly exchange & returns form.
Return & Exchange Address:
The Shanti Butterfly
c/o Refunds & Exchange
1 Pappinbarra Pde
Port Macquarie NSW 2444
